Feb 23, 2022
The one element that is consistently listed, in pre-training questionnaires, as the least favourite sales training activity is role play. The one element that is consistently listed, in post-training feedback, as the most useful sales training activity is role play. I...
Feb 14, 2022
During my years of selling and delivering sales training, I’ve had thousands of conversations myself and listened to tens of thousands of other people’s sales calls and meetings. No client conversation is identical, of course, but the basic structure is largely the...
Feb 4, 2022
Is there a job in the world in which you are not helped by having good communication skills? I can’t think of one. Whether the communication is with clients, prospective clients, bosses, colleagues or partners, being able to communicate well will benefit us and...
Feb 2, 2022
Occasional success in sales is easy; it’s consistent excellence that is much harder and, without it, one month’s gains are wiped out by the next month’s losses. Consistency – and the confidence it breeds – comes from process, structure...
Jan 12, 2022
What is Emotional Intelligence? Emotional intelligence is the ability to manage your own emotions well and to communicate effectively with others, enabling good relations and minimising conflict. There are different opinions on how many elements are involved – ranging...
Dec 20, 2021
What is telesales training? Sometimes called telemarketing training, sales call training or phone sales training, telesales training is, simply, a programme of learning to help people generate sales over the phone. Telesales itself is one of the most important... 